Help center

Find the event on the Events page, select the ticket type and quantity, then click "Reserve". Follow the payment flow and receive your ticket by email.

Your QR ticket is emailed immediately after payment confirmation. It is also available in your "My tickets" area.

Yes, the limit depends on the maximum per order set by the organizer (usually 10 tickets).

Check your banking details and try again. If the problem persists, contact your bank or our support.

Yes, during checkout you can enter the recipients details.

CMI (Morocco bank card), Orange Money, Wave, PayPal and bank transfer depending on the event and country.

Yes, all transactions are SSL 256-bit encrypted. Ticket-Roogo never stores your banking data.

Check your spam folder. If nothing within 15 minutes, log in and check "My tickets". Contact us if the payment was charged.

Yes, enter your promo code at the "Tickets" step of checkout.

Check the events refund policy on its page. If applicable, contact support with your order reference.

Refunds are processed within 5-10 business days depending on your bank.

Yes, if cancelled by the organizer, you are automatically refunded in full.

This depends on the organizers refund policy shown on the event page.

Sign up with the "Organizer" role, go to your dashboard, then click "New event". Fill in the form and publish.

Payouts are made within 48 business hours after your event ends.

Go to /en/scanner/[event-slug] from any smartphone. Scan your attendees QR codes.

Yes, some fields can be edited from the dashboard. Tickets already sold remain valid.

A space to find and book real event vendors, DJs, venues, caterers, photographers, decorators, directly on the same platform as your ticketing.

You send your needs (date, location, budget) to the vendor, who replies with a priced quote via the built-in messaging. You can then accept or decline it.

Once the quote is accepted, you pay a deposit (often 30%, specified in the quote) that is held in escrow, the vendor is only paid once the service is confirmed to have taken place, never before.

Open a dispute from your quote tracking page, the funds stay frozen in escrow until our team resolves it, never automatically released while a dispute is open.

From "Become a vendor", complete your profile and verification documents. A commission is taken on each booking (Free plan), or pay a fixed monthly subscription for zero commission (Pro plan), see the Pricing page.