These terms apply to ticket purchases and service bookings made on Ticket-Roogo.
The displayed price is that of the ticket or service, in the event's currency. Service fees, payment gateway fees and any conversion fees are shown before validation. The total paid is the amount in the order summary. A free ticket involves no payment.
The order is confirmed after a successful payment (or immediately for a free ticket). A confirmation email and the tickets (QR code and PDF) are sent, and are also available under "My tickets".
Payments are processed by partner payment gateways depending on the buyer's country (bank cards, mobile money, e-wallets, PayPal where available). Ticket-Roogo does not store full card details.
Each ticket shows the first and last name of its holder. Where the event allows it, a ticket may be transferred to another person from "My tickets", as long as it has not been used.
Refund conditions are described in the refund policy. In short: the organiser may set its own conditions; if the organiser cancels the event, the refund is in principle full; service fees are refunded only if the organiser cancels. Free tickets are not refundable.
For a service booked through the marketplace, a deposit is paid to Ticket-Roogo. Funds are held in escrow until the service is delivered. Any balance is paid according to the schedule on the booking. If no dispute is raised within the period set after the service, funds are released to the provider. In case of dispute, release is suspended until a decision.
Amounts collected, less commissions and fees, are paid out to the organiser or provider through the methods available in their space (bank transfer, mobile money or other available means). An early payout may be requested; it is subject to validation by an administrator. Payout timing is shown in the relevant space.
Commissions depend on the plan of the organiser or provider and on negotiated conditions. Current rates are published on the Pricing page and recalled in each user's space.
The organiser is solely responsible for holding, content, safety and regulatory compliance of its event. The provider is solely responsible for the quality and performance of its service.
Order data is kept to manage tickets, accounting and legal obligations, in line with the privacy policy.
These terms are governed by Maroc law. Disputes fall under the courts of Casablanca, without prejudice to mandatory consumer rights.