Refund Policy

General principle

Ticket-Roogo facilitates refunds according to the conditions set by each organizer and exceptional cases.

Automatic refund (100%)

• Official cancellation of the event by the organizer
• Event postponed to a date refused by the buyer
• Payment charged but ticket not issued (technical bug)

Refund on request

• More than 48h before the event: refund possible (per policy)
• Less than 48h: refund not guaranteed
• After the event: no refund

Service fees

Ticket-Roogo service fees (commission) are refunded only if the event is cancelled by the organizer. In other cases, they are non-refundable.

Timeframes

Approved refunds are processed within 5-10 business days. The credit time to your account depends on your bank.

How to request a refund

1. Log in to your Ticket-Roogo account 2. Go to "My tickets" 3. Click on the relevant ticket 4. Use the refund request form 5. Or contact support with your order reference

Contact

support@ticket-roogo.com — Response within 48 business hours.