Privacy Policy

1. Data controller

Ticket-Roogo SAS, 123 Boulevard Mohammed V, Casablanca — contact@ticket-roogo.com

2. Data collected

• Account: first name, last name, email, phone
• Orders: tickets purchased, amounts, dates
• Payment: data transmitted to our partners (never stored by us)
• Browsing: technical and analytics cookies

3. Purposes of processing

• Account and order management
• Ticket issuance and validation
• Event-related communication
• Improving our services
• Fraud prevention

4. Legal basis

• Contract performance (ticket purchase)
• Consent (newsletters, marketing)
• Legal obligation (invoicing)

5. Recipients

• The organizers of the events you purchase
• Our payment partners (CMI, Orange, Wave, PayPal)
• Our technical providers (AWS hosting)

We never sell your data to third parties.

6. Retention period

• Account data: 3 years after last activity
• Transaction data: 10 years (accounting obligation)

7. Your rights

You have the right to access, rectify, erase, port, and object to your data. Contact us: privacy@ticket-roogo.com

8. Cookies

See our Cookie Policy.

9. Amendment

This policy may be amended. We will inform you by email of any significant change.